Our Promise to You
These aren't asterisked fine-print promises. They're unconditional guarantees from a family business that has staked its reputation on doing right by customers since 1978.
Industry-Leading Guarantees
We back every job with real, actionable guarantees — because we're confident in our work and committed to your satisfaction.
Hardwood Refinishing
On our sandless hardwood refinishing service, we offer a full Lifetime Warranty on the finish. If your finish ever peels, bubbles, flakes, or fails for any reason — at any time — we come back and fix it at no charge to you.
No expiration date. No time limit. No questions asked. This warranty transfers with the home if you sell. It's the strongest guarantee in the industry because we're that confident in our process.
All Cleaning Services
Not satisfied with your cleaning results? Contact us within 60 days of your service and we will return to re-clean the affected areas at absolutely no additional charge.
We stand behind every carpet cleaning, area rug cleaning, upholstery cleaning, tile and grout service, and duct cleaning job we perform. Your satisfaction isn't optional for us — it's the standard.
Full Refund
If we cannot meet your expectations after two visits — your initial service and our follow-up re-clean — we will refund your money in full. No negotiations, no partial refunds, no hassle.
We have never had to honor this guarantee because our work speaks for itself. But it exists because we believe you should have complete confidence when you invite us into your home.
Why Our Guarantees Matter
Any company can write the word "guarantee" on a website. What sets Royalty Carpet's guarantees apart is that they're backed by 45+ years of accountability, a family name on the line, and a genuine belief that you should never pay for a result you're not happy with.
As a family-owned business, our reputation is everything. When we walk out of your home, we care deeply about what you think. That personal investment in your satisfaction is something no franchise or corporate chain can replicate.
Our IICRC certification means we follow industry best practices and continue our education — which is why our quality is consistently high enough that our guarantees rarely need to be invoked. But when they do, we honor them without question.
Call us or request your free estimate online. We serve all of the Hudson Valley.